Why Muchat?
Because you can start without technical skills.
Because your support team can breathe.
Because only important issues reach people.
Because answers come from your real data.
Because repeat questions move automatically.
Frequently asked questions about Muchat
Find answers to common questions and links to the relevant product guides. If you need more help, contact our team.
What is Muchat, and how do I get started?
Muchat helps you build an AI assistant that answers customer questions using your business content. Start by creating an agent, adding its knowledge sources and testing its answers before sharing it with customers.
Read the getting started guideHow does my assistant learn from my content?
Each agent has its own knowledge base. Add your website content or supported documents, review the information and test questions your customers are likely to ask. Keep the sources current so the assistant can use up-to-date information.
Explore knowledge basesHow can I use Muchat on my website?
After setting up and testing your agent, you can add its chat widget to your website. Customize its appearance and conversation settings to fit your business.
Explore the productCan I connect Muchat to WordPress and WooCommerce?
Muchat has a WordPress integration for connecting your website and WooCommerce content to your assistant. Review the integration guide for setup and synchronization details.
View the WordPress integrationCan I share my assistant without having a website?
Yes. Muchat Link gives your assistant a standalone page that you can share with customers. Visitors can open the link and start a conversation without installing a widget on your own website.
Explore Muchat LinkCan a human teammate take over a conversation?
Human handoff lets your team continue conversations that need personal attention. Your team can review the conversation and help the customer through the shared inbox.
Learn about human handoffIs there a free plan, and where can I compare plans?
The pricing page lists the current Free and paid plans, their included resources and billing options. Check that page for current limits and answers about credits, upgrades and add-ons.
Compare plans and pricingWhere can I get more help?
Our documentation covers setup and developer guidance. If you cannot find the answer or need help choosing the right setup for your business, contact the Muchat team.
Contact our team
