Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
Simplify financial support with an AI assistant
Answer card, transaction, account and service-terms questions from approved sources. Authorised financial-system connections let Muchat check requests and defined actions; your own services enforce authentication and permission to act.
It is temporarily inactive now, so no new payment can use it. A replacement request has been recorded for your saved address. Would you like a dispatch notification?
AI Agent
For banks, insurers and fintech teams supporting accounts, transactions and service applications.
AI support, with your team Business knowledge and human handoff
A clearer route for financial service requests
Keep repetitive questions out of the queue
Answer general service questions from approved sources and route card or transaction requests with the required details.
Clarify costs and the next step
Explain fees and terms from current sources so customers know what they need to complete or review a request.
Bring specialists in with request history
When a customer needs another service or individual assessment, pass the topic and permitted details with the conversation.
Financial support within your policies and permitted routes
Add fee schedules, service terms and dispute procedures. Read account information and action results from authorised systems, and send assessment or advice requests to specialists with context.
Deactivate a card, request a replacement, explain a fee or update account details, with operations restricted to verified account holders.
My card is missing. Please deactivate it.
The card is temporarily inactive, so new transactions cannot use it. If you find it, you can request reactivation from this account.
AI Assistant
My card is missing. Please deactivate it.
The card is temporarily inactive, so new transactions cannot use it. If you find it, you can request reactivation from this account.
AI Assistant
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
Everything you need to build, deploy and improve it
Agent Knowledge
Add approved fee schedules, service terms, application criteria and dispute procedures.
Conversation Channels
One assistant for the website, app and connected messaging tools, using the same knowledge and service rules.
Procedures
Define customer confirmation, action execution and exception handoffs; enforce permission in the financial service.
Forms & Cards
Display permitted account details, transactions and action-confirmation forms from connected systems.
Team Handoff
Send the topic, tracking reference and permitted conversation details to the appropriate specialist.
Multilingual Replies
Reply in each customer’s language while maintaining your terminology and service limits across channels.
Connected to your support channels and authorised systems
Connect your website and support messaging channels. APIs and custom actions can link account, card, policy or payment systems; your organisation’s services must enforce authentication, permissions and action-result recording.
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Frequently asked questions
Will the assistant provide financial advice or choose a product?
It can explain published costs, terms and eligibility criteria. Leave individual recommendations and financial decisions to specialists, and define the boundary between general information and advice in your instructions.
How are actions restricted for unverified customers?
Enforce authentication and permissions in your account or card service. A Muchat action should run only after that service confirms approval; stating a name or knowing transaction details in chat is not sufficient identity verification.
Can it connect to our current account, card or payment system?
Suitable APIs can support permitted information lookups and specific actions. Define and test parameters, customer confirmation and error responses. Muchat does not have access to accounts by default.
How do fees, rates and service terms stay current?
Keep current fee schedules and terms in your sources and retire earlier versions when they change. Read variable account and transaction data through APIs; missing reliable information should trigger a handoff or review request.
How can we review replies and action results?
Review conversations and request history in support tools. Record financial-action references, timestamps and results in your own system so specialist handoffs show what was done and what the customer was told.
How are individual insurance cases or applications handled?
The assistant explains published terms and collects initial information. Case assessment, coverage decisions and application approval remain in your organisation’s specialist process; live status requires the relevant system connection.
Built for your industry
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
- Retail & E-commerce
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
- Technology & Software
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
- Travel & Hospitality
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
