Legacy chatbots & ticket queues
Decision trees, macros, contact forms
- Scripted and impersonal
- Feels like deflection
- Nobody answers when the bot fails
- Frustrating, so customers walk away
- Resolution rate
- 14%
- First response
- 12+ hrs
Better guest experiences with an AI assistant
Answer room, price and late-arrival questions using your property information and policies. Connect the booking system to check availability and guest details, then send requests to reception or the responsible team.
You can choose a sea-view double at 3.2 million toman a night or a suite at 4.1 million. Breakfast is included in both, with free cancellation through 22 Tir.
AI Agent
For hotels, guesthouses, travel agencies and teams that care about the whole guest journey.
AI support, with your team Business knowledge and human handoff
Guidance based on your rates, booking rules and guest services
Help guests before and during a stay with answers relevant to their reservation. Current rates, availability and loyalty points come from your authorized service connection.
Check the connected service for the guest’s dates, explain what the price includes and make the direct reservation path clear.
What would a double cost for 14–16 Mordad?
The two-night stay comes to 3.52 million toman including service charges. Breakfast and parking are included.
AI Assistant
Two-night double stay
Room
3,200,000 toman
Stay services
320,000 toman
Total
3,520,000 toman
What would a double cost for 14–16 Mordad?
The two-night stay comes to 3.52 million toman including service charges. Breakfast and parking are included.
AI Assistant
Two-night double stay
Room
3,200,000 toman
Stay services
320,000 toman
Total
3,520,000 toman
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
Help guests from their first inquiry to the next reservation
Make direct booking decisions easier
Explain rates, included services and cancellation terms together so guests can make a booking decision without piecing information together.
Give reception a clear request to act on
Collect reservation details, arrival time and the guest’s needs before a handoff so the responsible team can act with context.
Keep guest support connected to the booking
Follow changes, in-stay requests and membership benefits in the same conversation so guests do not have to explain their situation again.
Everything you need to build, deploy and improve it
Agent Knowledge
Add room details, facilities, travel guidance and booking policies, then update them as your property changes.
Conversation Channels
Answer booking and stay questions on your website and connected messaging channels such as WhatsApp, Telegram and Instagram.
Procedures
Define the steps for date changes, cancellations and reception handoffs in the language your team uses.
Forms & Cards
Show guest forms, price totals and reservation details in chat. Current rates and booking status come from the connected reservation system.
Team Handoff
Give reception, reservations and support the request and its conversation history so they can continue helping.
Multilingual Replies
Help Persian-speaking travelers and international visitors in their own language, using your property terminology and tone.
The same customer with two very different experiences
What it’s like to be on the other end of each one.
Muchat AI agents
An AI agent, working as your brand
- A white-glove experience for every customer
- Actually helpful, tailored to them
- Answers in seconds, resolves end to end
- Makes customers feel taken care of
- Resolution rate
- 70%+
- First response
- <10 sec
Bring guest conversations and booking tools together
Use Muchat connections for WhatsApp, Telegram, Instagram, WordPress and more. Connect your own booking system through APIs and webhooks with the permissions your service requires.
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Frequently asked questions
Can Muchat check live availability and create a reservation?
With a suitable booking-service API, actions can retrieve rates and capacity and run permitted operations after the guest confirms. Your own service must return the reservation confirmation. Without that connection, the assistant guides guests through your existing booking path.
How do we avoid guesses about rates and policies?
Add current room information and official policies, and retrieve changing rates through a connected service. Set instructions to ask for missing details or hand the conversation to reservations when the available information is insufficient.
How are cancellations and refunds handled?
You define refundable rates, cancellation windows, charges and cases needing human approval. Operations require connected actions, verified identity and the permissions your service enforces. Exceptions reach a specialist with the conversation history.
Can in-stay requests reach the responsible team?
Define routes for housekeeping, maintenance, reception and other teams. The room number and guest description can accompany the request. Connecting your task-management service depends on that tool’s capabilities and API.
Which channels and languages are available?
Use the website widget and available connections such as WhatsApp, Telegram and Instagram. Muchat supports Persian and over 80 languages. Define your property knowledge and response style to keep the guidance consistent.
What is the starting point for launch?
Add property details, directions, facilities and booking policies, test real guest questions and embed the chat on your site. Live inventory and booking modifications need a separate integration step; its timing depends on your APIs, permissions and systems.
Built for your industry
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
- Retail & E-commerce
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
- Technology & Software
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
- Travel & Hospitality
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
