Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
Answer patients anytime with approved guidance
Answer appointment, preparation, treatment-information and billing questions using your centre’s approved guidance. Connect scheduling and patient services for live updates, while clinical decisions and individual concerns reach the appropriate care professional with context.
Tomorrow has openings at 16:00 and 17:30. Choose a time so the appointment can be recorded once your details are confirmed.
AI Agent
For hospitals, clinics, diagnostic laboratories and patient-service teams.
AI support, with your team Business knowledge and human handoff
Help patients sooner, within the boundaries you set
Be available when a patient has a question
Make appointments, preparation and routine cost information easier to find outside reception hours.
Give reception more time for people
Resolve repeated administrative questions and send exceptions with the details staff need to continue the conversation.
Keep clinical decisions with the care team
Answer from approved information and route personal treatment concerns to a qualified professional with the visit context.
Answers grounded in your approved patient information
Use your patient guides, scheduling rules and clinical handoff procedures to answer routine questions within the limits your care team defines.
Check available times, guide bookings and changes, and confirm appointment details from your connected scheduling system.
Is there a general consultation slot tomorrow afternoon?
Tomorrow has openings at 16:00 and 17:30. Choose a time so the appointment can be recorded once your details are confirmed.
AI Agent
25
Sat
26
Sun
27
Mon
28
Tue
16:0017:3018:00
Is there a general consultation slot tomorrow afternoon?
Tomorrow has openings at 16:00 and 17:30. Choose a time so the appointment can be recorded once your details are confirmed.
AI Agent
25
Sat
26
Sun
27
Mon
28
Tue
16:0017:3018:00
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
Everything you need to build, deploy and improve it
Training
Use approved patient information, preparation guides and service instructions from your care team.
Channels
Answer on your website, WhatsApp, Telegram and Instagram from the same knowledge base after connecting each channel.
Procedures
Define service selection, report follow-up and clinical handoff steps so requests reach the responsible department.
Widgets
Show document checklists, appointment times and portal links; read personal information only through authorised connections.
Helpdesk
Give reception or the care team the question, visit reference and conversation so patients do not need to repeat themselves.
Multilingual
Respond in the visitor’s language, using service names and terminology from your approved content.
Works with your admission and patient-service systems
Offer chat on your website and connected channels. Suitable APIs can connect appointment times and report status from hospital, lab or patient-portal systems. Those systems must enforce authentication and permission to access patient information.
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Frequently asked questions
How is access to patient information controlled?
Keep public patient guidance separate from personal records. Read personal information only through an authorised connection after your system verifies the patient and permitted fields. Review your deployment and data requirements with the responsible security team before connecting records.
Will Muchat provide medical advice or change treatment?
Configure the assistant for approved information and patient-service support. It should not diagnose, interpret an individual result or change medication. Pass those questions, with the patient’s permission and relevant context, to a qualified care professional.
Can it connect to our patient or scheduling system?
Suitable APIs can support appointment availability, permitted booking changes, recorded charges and report status. Your system controls identity, access and operation approvals. Muchat does not have access to patient records by default.
How should an urgent patient concern be handled?
Define the centre’s urgent-care instructions and a clear escalation route. The assistant should direct urgent concerns to the appropriate emergency or urgent-care service rather than leave them in a routine support queue. Your clinical team approves this guidance.
Can it support patients in different languages?
Muchat supports Persian and over 80 languages. Define the centre’s service names, preparation terms and approved instructions so routine guidance remains consistent. Clinical decisions still go through the care team.
What should we prepare before launching?
Start with one service and its approved patient guide, required documents, hours and handoff rules. Test representative questions with reception and clinical staff. Add authenticated scheduling or report lookups after the content and access rules are reviewed.
Built for your industry
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
- Retail & E-commerce
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
- Technology & Software
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
- Travel & Hospitality
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
