Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
AI agents for the public sector
Help residents understand services, documents, eligibility and fees from official guidance. Connect your case systems for application updates and reports, with personal details protected and exceptional decisions passed to the responsible team.
The published scheme covers residents within the permit zone. Check your address on the official map, then prepare your identity, address and vehicle documents. The licensing team reviews the application.
AI Agent
For municipalities, public bodies, citizen-service centres and government application portals.
AI support, with your team Business knowledge and human handoff
Guide residents from first question to a clear next step
Give residents an answer without another queue
Make hours, documents, service criteria and recorded case updates accessible whenever residents need them.
Keep guidance consistent across departments
Use the same approved sources across connected channels so a change in policy reaches every conversation.
Leave individual decisions with caseworkers
Handle routine enquiries automatically and pass exceptions with documents and conversation history to the responsible team.
Grounded in your official guidance and service rules
Use approved service information, eligibility criteria and escalation routes to guide residents through the enquiries your teams handle most often.
Explain each service, its requirements, documents and costs so residents know which route applies before making a visit.
Can I request a resident parking permit for my street?
The published scheme covers residents within the permit zone. Check your address on the official map, then prepare your identity, address and vehicle documents. The licensing team reviews the application.
AI Agent
Can I request a resident parking permit for my street?
The published scheme covers residents within the permit zone. Check your address on the official map, then prepare your identity, address and vehicle documents. The licensing team reviews the application.
AI Agent
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
Everything you need to build, deploy and improve it
Training
Use current official guidance, service criteria and approved response instructions.
Channels
Offer general guidance on the organisation’s website and selected connected channels.
Procedures
Define request steps, attachment completion and responsible-department handoffs around the organisation’s process.
Widgets
Show document checklists, case links and references; read personal details through authorised connections.
Helpdesk
Send reports or exceptional requests to the responsible office with their topic and conversation history.
Multilingual
Respond in the visitor’s language, using service names and terminology from your approved content.
Works with your service portal and request system
Offer Muchat on your organisation’s website and selected connected channels. Suitable APIs and webhooks can read case status and record reports. Your own system must enforce authentication, case permissions and action approvals.
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Frequently asked questions
Where does Muchat get public-service answers?
Add your current official guides, forms, document lists, service hours and eligibility rules. Assign an owner to keep each source current. Personal case updates come from an authorised system connection, rather than the public knowledge base.
Can the assistant approve an application or entitlement?
It can explain published requirements, collect details and read the decision already recorded in your system. The authorised office or caseworker decides eligibility, exceptions and approvals. Define a handoff for cases that need judgment.
How do answers stay current when a policy changes?
Update the official source, remove the superseded guidance from the answer path and review representative questions for that service. Route conflicting instructions or exceptional circumstances to the responsible department.
What can our team review after a request?
Review the conversation and request history in your support tools. For actions, keep the case reference, time and result in your own service system. The record should show what was requested, what happened and which team received it.
Can residents receive guidance in another language?
Muchat supports Persian and over 80 languages. Define official service names, document terminology and response instructions so multilingual guidance remains consistent with your approved information.
Can it connect to case-management and payment systems?
Suitable APIs can read case status, record requests and present permitted payment routes. Your service must enforce identity checks, case permissions and action approvals. Without that connection, Muchat provides guidance and the route to the official portal.
Built for your industry
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
- Retail & E-commerce
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
- Technology & Software
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
- Travel & Hospitality
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
