From chat to voice, meet customers in their own language. Muchat responds with your brand’s knowledge and tone, keeping every conversation natural and familiar. Pick a flag to see the sample chat in that language.
Of course! Open your project settings, go to “API keys”, and select “Create key”. Keep your key somewhere safe, just like a password, and only use it on your server.
One knowledge base. More languages.
Keep your guides, product details and business policies in one place. Muchat uses those same sources to answer in your customer’s language, without a separate agent for every language.
Your website, guides and product information become the basis for answers.
Muchat detects the conversation’s language and responds in your brand’s tone.
Updates to the knowledge base become the reference for answers across languages.
Your business knowledge
In your knowledge base
Items can be returned within 7 days of delivery.
One policy. Different languages.
English
You can return the item within 7 days of delivery.
العربية
يمكنك إرجاع المنتج خلال 7 أيام من استلامه.
Deutsch
Du kannst den Artikel innerhalb von 7 Tagen nach Erhalt zurückgeben.
From first question to everyday use
Whether customers ask about delivery, getting started or after-sales support, help them take the next step with answers in their language, drawn from your business knowledge.
Before the purchase
Explain delivery costs, availability and purchase terms to international customers.
Sample conversation
Do you ship to Germany?
Yes! We ship to Germany. You’ll see the delivery cost at checkout.
Based on the store’s shipping policy
Getting started
Guide customers through setup and everyday tasks in the product.
Sample conversation
كيف أضيف زميلاً إلى المشروع؟
افتح إعدادات المشروع، ثم «الفريق»، واختر «دعوة عضو». أدخل بريده الإلكتروني لإرسال الدعوة.
Based on the product guide
After the purchase
Explain returns and service procedures in language customers can understand.
Sample conversation
برای مرجوع کردن سفارشم چیکار کنم؟
از بخش «سفارش‌های من»، سفارش موردنظرت رو باز کن و «درخواست مرجوعی» رو بزن تا شرایط و مراحلش رو ببینی.
Based on the after-sales support guide
These conversations are illustrative. Your agent answers from your own sources.
When your team needs to step in
Some requests need a person’s judgment. Muchat passes along the conversation history, topic and summary so your teammate can continue without asking the customer to start over.
Your teammate sees what the customer needs and which answers they have already received.
Set the path to the right team based on the language and subject of the request.
Find unanswered questions and missing information, then improve your agent’s knowledge.
Customer conversation
EnglishMy item arrived damaged. Can someone help?
I’ll pass this to our support team so they can look into it.
Summary for your teammate
The customer says the item arrived damaged and is asking for help. The conversation has been passed to support for review.
Full conversation history included
Before you get started
From preparing your sources to reviewing answer quality.
No. One agent can use the same knowledge base to answer in multiple languages. For specialist terminology or policies that apply to a particular market, add that market’s information to your sources too.
They can simply send a message in their own language; Muchat detects the conversation’s language. The demo above includes Persian, English, Arabic, Turkish, German and French. Before publishing, try real customer questions in the languages you need.
Multilingual responses are a capability of your agent. You can use it on your website and the messaging channels connected to that same agent, with knowledge and tone managed in one place.
You can define handoff rules for requests to speak to a person, specific topics or insufficient information. The conversation reaches your team with its history and summary so they can continue the review.
Start with the languages your customers use most. Ask real questions about your products, prices and service terms, compare the answers with your sources, and involve a fluent speaker for specialist terminology. Use conversation reviews to improve your agent’s knowledge and instructions.
Join thousands of businesses building AI assistants with Muchat to support customers at any scale, across chat, messaging apps, and voice.
