Data privacy
Your business knowledge and customer data stay yours.
Automate customer support from question to resolution
Give customers useful answers, follow through on requests and bring in your team with the full conversation when it matters.
Of course. Let’s check your order and the return policy together. I’ll help with the next step and keep our support team informed. Your request is ready for the support team.
Muchat AI
Chosen by thousands of teams for better customer support
Put your support knowledge to work
- 01
Bring your knowledge together
Connect your help articles, documents and business policies.
- 02
Set clear expectations
Choose your tone, handling rules and when a person should step in.
- 03
Meet customers in their channels
Connect your website, messengers and existing support tools.
- 04
Try real questions
Review answers and conversations, then improve the information behind them.
Your business knowledge. Your systems. Your rules.
Use the help content and policies your team has approved, and make the limits of an answer clear.
How long do I have to return an item?
Let’s check the return policy for your order. I’ll explain the conditions and help you find the right next step.
Muchat AI
Connect the tools needed to look up a request and carry out the steps you allow.
Can you check my delivery?
I found your order details. Your package is on its way, and I can help you follow up with the delivery team.
Muchat AI
Request received
Ask for the right verification before sharing account or order information.
Can I see my account details?
First, let’s verify your account so your information stays private.
Muchat AI
Your data stays yours
Pass the conversation and the work already done to the person who can help.
I need to speak to someone.
I’ll connect you with our support team and include the conversation so you don’t have to repeat it.
Muchat AI
Review recurring questions, missing information and conversations that need a human.
What should we improve this week?
Delivery questions are coming up often. Updating the shipping information would help your assistant answer more clearly.
Muchat AI
Ready for the next step
Everything you need to build your AI agent
Bring your website, documents and business knowledge together. Keep your agent connected to the information your team trusts.
Give your agent a clear role, tone and boundaries. Describe how you want it to handle everyday conversations.
Choose the intelligence behind your agent and test its answers against your own business scenarios.
Turn your operating rules into repeatable steps, with the right checks and actions along the way.
Let people choose a product, share details or take the next step directly inside the conversation.
Give your team one place to continue conversations, assign requests and follow through with customers.
Explore what customers are asking and discover which answers, instructions or sources need attention.
Make the experience feel like your business, from its colors and welcome message to the way it speaks.
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Be there whenever customers reach out
One assistant, the same business knowledge, across the channels your customers use.
Can you help me return my order?
Chat
Help visitors on your website and connected messengers while their question is still on their mind.
Muchat AI
Keep the conversation together and give your team the context to follow up with a useful answer.
Voice
Let customers speak naturally and get guidance based on the same knowledge as your chat assistant.
Works with the tools you already use
Connect your existing channels and business tools, so a conversation can move a request forward.
Explore integrations
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
