01
TRAIN
Add your business knowledge
Import website pages, PDF, DOCX and TXT files, FAQs, or training content so your agent can answer with accurate, business-specific responses.
Always-on AI supportWhatsApp + Muchat
AI-powered WhatsApp support, fast and always available
Connect Muchat to your business WhatsApp channel and give users accurate, instant answers in the same conversation they already started, with dedicated AI, human handoff, and one central inbox for every message.
In three simple steps
Fast setup
Your business WhatsApp, ready for AI support
Setup is simple: add your business knowledge, connect WhatsApp to Muchat, and let your agent answer repetitive questions accurately around the clock.
02
LINK
Connect WhatsApp to Muchat
Complete your WhatsApp connection in Muchat so incoming messages are managed in one centralized inbox with AI support ready to respond.
03
USE
Turn on always-available support
Users can start getting answers in WhatsApp while conversations are saved and escalated to a human operator when needed.
Capabilities
Everything you need for WhatsApp support
Muchat turns WhatsApp from a messaging channel into a manageable support experience with custom knowledge, quality control, conversation history, and scale.
Custom business knowledge
Your agent answers from your real information, from pricing and policies to services, guides, and FAQs.
Always available
WhatsApp users get answers around the clock while your team spends less time on repetitive questions.
Multiple conversations
One agent can handle many users at the same time without queues or drops in answer quality.
Complete chat history
Every conversation is saved in one place so you can review quality, user needs, and knowledge gaps.
Multilingual support
Muchat can talk to users in different languages and expand your support experience beyond one language.
Human handoff
When a conversation needs human follow-up, Muchat can route it to your team so the user is not left waiting.
Turn WhatsApp into an intelligent support assistant
Connect your business WhatsApp to Muchat and answer user messages quickly, accurately, and around the clock with dedicated AI and complete conversation management.
