Website chat
Website widget
Receive widget conversations from any page of your website or store in the shared inbox.
All your customer conversations, in one inbox
From the first message to resolution
Get every conversation to the right team
See messages in one inbox, assign someone to each conversation, and follow up with the previous messages at hand.
Conversations in progress
See the status, priority, and team for each conversation at a glance.
Connected channels
5
Replies within target
94%
Receive messages
ReceiveMessages from your website, messaging apps, and social channels appear in the Muchat inbox.
See customer history
DetailsKeep previous messages, customer details, tags, and conversation summaries together.
Assign to the right team
AssignAssign conversations to an operator or team based on the topic, language, or channel.
Reply and follow up
Follow upSave replies and update the conversation status as you work toward resolving the customer’s request.
Meet customers on their preferred channel
Wherever customers message, reply from Muchat
Connect your website, messaging apps, social channels, and support email to Muchat. Your team manages every message from the same inbox.
Messaging apps
WhatsApp and Telegram
Reply from Muchat to messages on WhatsApp, Telegram, Eitaa, Bale, and other connected messaging apps.
Social channels
Assign customer messages from Instagram to the right team and follow up on each request.
Support email
Track customer emails alongside other conversations, with a clear status, priority, and owner.
Built for your support team
A clear owner for every conversation
See who is replying, which requests take priority, and which conversations still need follow-up. Your team has all the details in one place.
Assign each conversation
Assign a team or operator to each conversation and follow its progress.
Priorities and response times
Mark urgent requests and keep track of how quickly conversations receive a reply.
Customer details and history
Pick up where the conversation left off with access to previous messages, summaries, and tags.
