Legacy chatbots & ticket queues
Decision trees, macros, contact forms
- Scripted and impersonal
- Feels like deflection
- Nobody answers when the bot fails
- Frustrating, so customers walk away
- Resolution rate
- 14%
- First response
- 12+ hrs
Better SaaS experiences with an AI assistant
Guide users through setup, technical issues and subscription questions using your product documentation. Connect account and team tools to check relevant details and pass complex requests to support or sales.
Sure, Sarah. I scoped this to project_2k4j. Treat it like a password, store it in your secret manager. Want a curl example for your stack?
AI Agent
For SaaS teams, developer tools and infrastructure platforms shipping multiple times a day.
AI support, with your team Business knowledge and human handoff
Support grounded in your product, docs and team policies
From onboarding to billing and sales handoffs, answers use your product sources. Account lookups and changes require a connection with the permissions your system enforces.
Our agents walk new users through setup, configuration and first-run problems with step-by-step guidance, so activation doesn’t depend on someone being awake.
What's left before I can go live?
Setup
2 of 3
Install the snippet
Connect your help centre
Set your handoff rules
What's left before I can go live?
Setup
2 of 3
Install the snippet
Connect your help centre
Set your handoff rules
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
One agent, from everyday support to new pipeline
Help users get to productive work
Step-by-step guidance helps users move from account creation to their first useful result, with fewer setup questions reaching the support queue.
Resolve subscription confusion before cancellation
Explain plan differences, adjustment charges and eligible options so users can make an informed renewal or cancellation decision.
Give sales the context to follow up
Collect product needs, seat counts and customer questions before the handoff so sales can continue with a useful brief.
Everything you need to build, deploy and improve it
Agent Knowledge
Add product docs, user guides, release notes and API references so technical answers use your product sources.
Conversation Channels
Embed chat on your website or in your product and connect available messaging channels, using shared product knowledge.
Procedures
Define identity checks, error investigation, subscription changes and support or sales handoffs in plain language.
Forms & Cards
Show error-report forms and invoice summaries in chat. Usage and account details come from your authorized connection.
Team Handoff
Pass the conversation, product version and required details to a specialist so the user does not need to explain the issue again.
Multilingual Replies
Reply in the user’s language while keeping feature names, error messages and official product terminology consistent.
The same customer with two very different experiences
What it’s like to be on the other end of each one.
Muchat AI agents
An AI agent, working as your brand
- A white-glove experience for every customer
- Actually helpful, tailored to them
- Answers in seconds, resolves end to end
- Makes customers feel taken care of
- Resolution rate
- 70%+
- First response
- <10 sec
Connected to your product, support and sales tools
Use Muchat connections for Slack, WordPress, Telegram, WhatsApp and other tools. Connect your own APIs with defined permissions for account status, invoices and product operations.
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Frequently asked questions
How does Muchat check an individual user’s account?
Public product documentation belongs in the knowledge base; account details are retrieved from your API after identity verification. You define visible fields and allowed operations, while your service controls each user’s access.
How do we keep answers current as product versions change?
Add product docs, help articles and release notes, then keep those sources current after releases. Collect the user’s version and environment in technical enquiries so guidance for different versions is not mixed.
What happens when an issue needs an engineer?
Set handoff rules for unknown errors, incidents and requests outside the assistant’s permissions. Send the conversation, version, error details and permitted account context to engineering. Creating a case in your helpdesk requires that tool’s connection.
Where can users talk to Muchat?
Embed the chat widget in your website or product and use the available messaging integrations. The API lets you build a custom in-app experience. Choose channels based on your needs and active integrations.
Does it support Persian and other languages?
Yes. Muchat supports Persian and over 80 languages and can respond in the user’s language. You can also define your product terminology, tone and response guidelines.
What connection is needed for invoices and subscription changes?
Your billing or subscription service needs a suitable API. Invoice lookups, charge calculations and changes use configured operations, account-holder confirmation and your service’s rules. Without that connection, the assistant explains published terms only.
Built for your industry
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
- Retail & E-commerce
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
- Technology & Software
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
- Travel & Hospitality
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
