Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
Keep members moving with an AI assistant
Explain membership packages, class timetables and branch facilities clearly. Connect your club system to follow bookings and membership changes under your terms, giving reception more time for members in person.
Basic covers one studio and eight classes each month. Unlimited gives you every location, unrestricted classes and guest passes. Basic is 1,200,000 tomans per month; Unlimited is 2,100,000 tomans.
AI Agent
For gyms, yoga and Pilates studios, fitness clubs and wellness businesses with one location or many.
AI support, with your team Business knowledge and human handoff
From the first question to the next renewal
Make the first visit easier
Answer questions about prices, class times and trial sessions while someone is deciding to join.
Help members stay connected
Make rescheduling and membership freezes clear, and help members find their way back after a missed visit.
Give reception more time for members
Handle recurring questions about branch hours, bookings and membership terms across your connected channels.
Grounded in your class timetable and membership terms
Add packages, prices and cancellation rules to the assistant’s knowledge. Read availability and record membership changes through connected systems so members have a clear route to choose, book and follow up.
Show how packages differ, explain the introductory offer and arrange a studio visit while a prospective member is ready to join.
How do your packages compare? I’d visit twice a week in the evenings.
Basic is suitable at 1,200,000 tomans per month. Off-peak access ends at 4 pm, and Premium includes classes and the pool. Join by Friday and your first month is 600,000 tomans. Would you like a tour tomorrow at 6 pm?
AI Assistant
How do your packages compare? I’d visit twice a week in the evenings.
Basic is suitable at 1,200,000 tomans per month. Off-peak access ends at 4 pm, and Premium includes classes and the pool. Join by Friday and your first month is 600,000 tomans. Would you like a tour tomorrow at 6 pm?
AI Assistant
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
Everything you need to build, deploy and improve it
Agent Knowledge
Build your assistant’s knowledge from membership packages, branch information, class descriptions and club policies.
Conversation Channels
After connecting your website and messaging channels, answer branch, package and membership questions from the same sources.
Procedures
Define waiting lists, rescheduling confirmation and freeze or cancellation steps, with exceptions sent to reception.
Forms & Cards
Put class information, booking links and registration forms inside the conversation to make the next step clear.
Team Handoff
Give reception and coaches the full conversation when a member needs individual support.
Multilingual Replies
Help Persian-speaking members and international visitors in their language, using your club’s terminology.
Works with your booking and membership system
Offer Muchat on your website and connected messaging channels. Suitable APIs can read class capacity, bookings and membership status; changes and payments depend on actions and permissions in the club’s own system.
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Frequently asked questions
Can it reserve classes and sessions in our current system?
If your booking system provides suitable APIs or an integration, connect availability checks and reservation actions to it. The conversation supplies the required details and the booking is recorded in your system. A slot-selection widget can keep the choice inside the chat.
Will it give exercise, nutrition or medical advice?
Configure it for studio information, bookings and member support. Define instructions that rule out advice about injuries, symptoms, exercise programs and nutrition, and pass those conversations with context to the appropriate coach or specialist.
How can freezes and cancellations help us keep members connected?
Define the process yourself: which options to offer, their order and the permitted limits. The assistant can explain terms and offer a pause or package change before cancellation. Follow the member’s choice within your rules and send exceptions to the team.
Can it handle branches with different timetables and prices?
Add each branch’s timetable, coaches, facilities and terms separately, and ask which branch the member wants before offering a class. A booking-system connection supplies that branch’s availability; route the request to reception when reliable status is unavailable.
Which channels can we use?
Embed the chat on your website and connect available messaging tools such as WhatsApp, Telegram and Instagram. An introductory-session question in a direct message can use the same information and booking rules as the website.
How long does setup take?
Begin by adding website information, class schedules and membership terms, then put the widget on the signup page. Booking and payment connections require API implementation and testing against your own rules. The timing depends on the tools and access you already have.
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Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
