01
TRAIN
Add your business knowledge
Import website pages, PDF, DOCX and TXT files, FAQs, or training content so your agent can answer with accurate, business-specific responses.
Always-on AI supportTelegram + Muchat
AI-powered Telegram support, online around the clock
Connect Muchat to your Telegram bot and give users fast, accurate answers right where they message you, with a dedicated AI agent, human handoff, and one central inbox for every conversation.
In three simple steps
Fast setup
Your Telegram bot, ready for AI support
Setup is simple: add your business knowledge, connect your Telegram bot, and let Muchat answer repetitive conversations accurately around the clock.
02
LINK
Connect your Telegram bot to Muchat
Create your bot with BotFather, add the token to Muchat, and connect Telegram conversations to one centralized inbox.
03
USE
Turn on 24/7 support
Users can start getting answers in Telegram while conversations are saved and escalated to a human operator when needed.
Capabilities
Everything you need for Telegram support
Muchat does more than answer messages; it brings custom knowledge, quality control, conversation management, and scale to your Telegram channel.
Custom business knowledge
Your agent answers from your real information, from pricing and policies to services, guides, and FAQs.
Always available
Telegram users get answers around the clock while your team spends less time on repetitive questions.
Multiple conversations
One agent can handle many users at the same time without queues or drops in answer quality.
Complete chat history
Every conversation is saved in one place so you can review quality, user needs, and knowledge gaps.
Multilingual support
Muchat can talk to users in different languages and expand your support experience beyond one language.
Human handoff
When a conversation needs human follow-up, Muchat can route it to your team so the user is not left waiting.
Turn Telegram into an intelligent support assistant
Connect your Telegram bot to Muchat and answer user messages quickly, accurately, and around the clock with dedicated AI and complete conversation management.
