Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
Answer every subscriber and keep more of them
Explain bills, compare available plans and guide subscribers through SIM activation and connection issues. Connect your billing, network and customer systems to show current account information, apply permitted changes and route unresolved cases with context.
Your plan is 350,000 tomans. The bill also includes 75,000 tomans for extra usage and 25,000 tomans for the mid-month change, making 450,000 tomans. I can show the recorded line items or your payment options.
AI Agent
For mobile operators, internet providers and telecom subscriber-service teams.
AI support, with your team Business knowledge and human handoff
Support subscribers from their first bill to renewal
Make common account questions easier to resolve
Give subscribers a clear view of bills, plans and activation progress without another support call.
Investigate the connection before dispatching a visit
Guide approved checks and carry their results into technical support so the next team can act on useful information.
Turn a cancellation into an informed choice
Understand the reason for leaving, explain suitable authorised options and respect the subscriber’s final request.
Support based on your plans, billing rules and network guidance
Use current tariffs, service terms and troubleshooting instructions, with verified account details from your connected systems when a request needs them.
Break down recorded charges, explain a changed bill and show approved payment or instalment routes for the verified subscriber.
Why is this month’s bill higher than my usual plan charge?
Your plan is 350,000 tomans. The bill also includes 75,000 tomans for extra usage and 25,000 tomans for the mid-month change, making 450,000 tomans. I can show the recorded line items or your payment options.
AI Assistant
Why is this month’s bill higher than my usual plan charge?
Your plan is 350,000 tomans. The bill also includes 75,000 tomans for extra usage and 25,000 tomans for the mid-month change, making 450,000 tomans. I can show the recorded line items or your payment options.
AI Assistant
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
Everything you need to build, deploy and improve it
Training
Train on your current tariffs, coverage guides, contract terms and support instructions.
Channels
Use your website and available connected messaging channels with consistent subscriber-service guidance.
Procedures
Define the checks and confirmations for activation, plan changes, disputes and cancellation requests.
Widgets
Present bills, plan options and activation progress inside the conversation using authorised account data.
Helpdesk
Pass unresolved cases to your team with the subscriber request, diagnostic results and conversation history.
Multilingual
Answer in the subscriber’s language using your approved plan names and service terminology.
Connect the systems behind subscriber service
Suitable APIs connect billing, network operations and customer records to Muchat. Read permitted account fields, check recorded service status and submit approved changes; your upstream systems keep control of identity, permissions and execution.
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Frequently asked questions
Can it read an individual subscriber’s bill and account?
Only through a suitable connection after your system verifies the subscriber and allowed account fields. Public plan information belongs in the knowledge base; personal bills, usage and service details must come from the authorised account system.
How do we avoid outdated tariffs and unavailable plans?
Keep current public tariff sources updated and read available account-specific offers from your plan catalog when needed. Your service should validate availability, price and terms again before a change is submitted.
When does troubleshooting need the network team?
Define supported checks, safe instructions and escalation conditions. The assistant can collect device details and test results, then open a request with that context. Your technical team decides whether further tests, a repair or a visit are required.
Can it submit activations, ports and plan changes?
A suitable service API can accept permitted requests and return their status. Define identity checks, customer confirmations and action limits independently in that service. Without an action connection, Muchat explains the process and directs the subscriber to the right route.
What happens when a subscriber asks to cancel?
Explain the recorded term and cancellation process, ask the reason when appropriate and show only authorised alternatives. Respect a decision to cancel and pass cases needing individual review to your team with the conversation attached.
Which channels can subscribers use?
Use the Muchat website widget and available integrations such as WhatsApp, Telegram and Instagram after connecting them. Persian and over 80 languages are supported. Check each channel’s guide for its current capabilities and account-verification route.
Built for your industry
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Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
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Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
- Technology & Software
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
- Travel & Hospitality
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
