01
TRAIN
Prepare your business knowledge
Import website pages, files, guides, policies, service information, and FAQs so your agent can answer with accurate, business-specific responses.
Customer support in RubikaRubika + Muchat
AI-powered support inside Rubika Messenger
Connect Muchat to Rubika so your assistant can answer customer messages and questions using your business knowledge.
In three simple steps
Fast setup
Your Rubika business channel, ready for AI support
Prepare your business knowledge, configure the Rubika connection and review your assistant’s answers before going live.
02
LINK
Connect Rubika to Muchat
Complete the Rubika connection in Muchat so user messages and conversations are managed in one centralized workspace.
03
USE
Review answers and activate your assistant
Send a few sample questions, review the answers and then start responding to customers.
Capabilities
Everything you need for intelligent Rubika support
Muchat helps turn Rubika from a messaging channel into a fast, manageable support path powered by your real business knowledge.
Custom business knowledge
Your agent answers from your real information, from services and policies to guides, pricing, and FAQs.
Always available
Rubika users get an initial answer outside working hours while your team spends less time on repetitive questions.
Multiple conversations
Muchat can manage many conversations at once so user messages can be answered without waiting in a queue.
Complete chat history
Every conversation is saved in one place so you can review answer quality, user needs, and knowledge gaps.
Multilingual support
Muchat can talk to different users in different languages and expand your support experience.
Human handoff
When a conversation needs human judgment or follow-up, Muchat can route it to your team.
Turn Rubika into an intelligent support channel
Connect your Muchat assistant to Rubika so customers can get answers based on your business information.
