Muchat answers product, shipping and exchange questions using your store information and policies. Connect your store system to show current stock and actual order status.
The Lyon size guide recommends medium, and this style uses standard sizing. Regular postal delivery to Shiraz takes 4–6 working days.
For online stores, retail brands and sellers talking to customers on their websites and social channels.
AI support, with your team Business knowledge and human handoff
Help shoppers understand sizing, product features and delivery costs without leaving the buying page.
Let customers check an order reference and pass exceptions to support with the relevant details.
Clear exchange steps and subscription options help shoppers know what to expect when they return.
Add size guides, shipping terms and return policies. Stock, order status and customer subscriptions come from your connected systems.
Use product details, connected stock information and size guides to compare options against the shopper’s needs and budget, then help them reach the right model and size.
I need walking shoes under 8,000,000 toman. My feet are wide and I wear size 44.
These two models match your needs and fit your budget.
XY Metcon 64
6,950,000 toman
XY V2 Run
7,250,000 toman
I need walking shoes under 8,000,000 toman. My feet are wide and I wear size 44.
These two models match your needs and fit your budget.
XY Metcon 64
6,950,000 toman
XY V2 Run
7,250,000 toman
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
Add product specifications, size guides and shipping and return policies. Changing data such as stock comes from the store connection.
Answer on your website, Instagram, WhatsApp and Telegram, and follow conversations from connected channels in Muchat.
Define a clear path for incomplete orders, delays and exchanges, including the details to collect and the team to involve.
Show products, order status and subscription options in chat. Live data and operations depend on the store integration’s capabilities.
Hand conversations and order details to an operator or connect your existing store support tools.
Guide shoppers in their language and match answers to your brand voice and product terminology.
See the difference between bulk messages and a personal conversation.
Bulk campaigns, templates and promotional texts
Individual attention in your brand’s voice
Use store integrations such as Mixin and WooCommerce and connect Instagram, WhatsApp and Telegram. Check what each integration supports; custom store systems can connect through an API.
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Create your assistant in Muchat, add store guides and policies, and place the chat installation code on your site. Follow the relevant store-platform guide; displaying the chat widget does not itself connect orders or inventory.
These details must come from your store or order system. Configure a suitable integration and access permissions; a static product file is not enough to report current stock.
On a channel that supports photos, ask for the order reference, issue description and images of the item or packaging. Pass the evidence to support; your store team decides whether to exchange or refund.
Check the Muchat integration catalog for platforms such as WooCommerce and Mixin and review what each supports. A custom store can connect data lookups or request creation through an API with defined permissions.
It can explain the policy, check order details and record a request or hand it to support. Issuing a refund depends on your system connection, permissions and required approvals; adding policies alone does not enable it.
Explain subscription terms and available changes or pauses. To show the next payment or apply a change, connect your subscription system and define account verification and change rules.
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
Join thousands of businesses building AI assistants with Muchat to support customers at any scale, across chat, messaging apps, and voice.
