Ready for more conversations
Scale your support with more message credits, training data, and AI agents to match your organization’s workload.
AI support built for enterprise scale
Security, control, and expert support from day one. Deploy AI agents tailored to your organization's needs.
- Dedicated onboarding and ongoing support
- Access controls aligned with your team's structure
- Review security needs and integrations with your tools
- Keep your organization's data private and in your control
Trusted by 10,000+ businesses worldwide
Millions of conversations. Zero slowdowns. Muchat is built for scale, delivering fast, reliable support at any volume.
- Lower support costs
- 3x
- Uptime SLA
- 99.9%
- Deflection rate
- 80%
- Always-on support
- 24/7
“With Muchat, up to 70% of our support is automated, and customers get instant replies instead of waiting hours. Handling a high volume of requests is now much easier for our team.”
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
More capacity. Greater control. Closer support.
An assistant that feels like your brand
Match your assistant’s logo, colors, and appearance to your brand, so every conversation feels like a consistent part of your customer experience.
Ready for your busiest days
Plan capacity and infrastructure needs with the Muchat team, so your assistant is prepared for busy periods and peaks in customer demand.
Give every teammate the right access
Set roles and permissions around each person’s responsibilities, so your team can get work done while you stay in control of your workspace.
Reach the Muchat support team directly
Talk to the Muchat team in your dedicated Telegram or Bale group, with priority follow-up on questions and technical issues. Get early access to new features, too.
Your dedicated Customer Success Manager (CSM)
Your own expert on the Muchat team
A dedicated Customer Success Manager gets to know your business and follows up on your team’s needs. From migration and onboarding to reviewing agent performance, they work with you and offer practical guidance to help you get more from Muchat.
Works with the tools you already use
Connect Muchat to your preferred apps and simplify your workflows with the integrations your team needs.
Trusted by 10,000+ brands
Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Built for your industry
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
- Retail & E-commerce
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
- Technology & Software
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
- Travel & Hospitality
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
