Helping Filimo customers from choosing a subscription to getting support
- Faster
- Replies to customer questions
- Guided
- Subscription selection and purchase
Support every student with an AI assistant
Explain admissions requirements, documents, tuition and academic schedules from your official sources. Connect your education system to check registrations and student requests, giving staff more time for individual guidance.
Hello Sara. The published requirement for this program is 16/20, so your average meets that condition. Applications for the second term close on 25 Aban. Would you like the document requirements?
AI Agent
For universities, training centers, course providers and online learning platforms.
AI support, with your team Business knowledge and human handoff
Help the first question become a learning opportunity
Make academic information easier to find
Let applicants and students find requirements, deadlines and next steps in one conversation instead of searching across departments.
Reduce uncertainty through enrolment
Identify missing documents, fee questions and registration issues earlier so each learner knows what is needed to move forward.
Give staff time for complex student cases
Let the assistant handle repeated questions and send exceptions to admissions, finance or academic staff with the relevant details.
Guidance based on your courses, calendar and academic rules
Answer public admissions and course questions from institution sources. Individual tuition, registration and progress records require an authorized education-system connection.
Explain entry conditions, documents, deadlines and application status from official sources. Authorized staff make the final admissions decision.
I have a related bachelor’s degree with a 17/20 average. Can I apply for Data Science?
Your degree and average meet the published conditions for the 1406 intake. This program requires IELTS 6.5 with each skill at least 6.0. Applications close on 25 Dey.
AI Assistant
I have a related bachelor’s degree with a 17/20 average. Can I apply for Data Science?
Your degree and average meet the published conditions for the 1406 intake. This program requires IELTS 6.5 with each skill at least 6.0. Applications close on 25 Dey.
AI Assistant
These conversations and details are illustrative. Live status and account changes require connections to your systems and configured permissions.
Everything you need to build, deploy and improve it
Agent Knowledge
Add course descriptions, official resources, calendars and policies. Keep deadlines current as programs change.
Conversation Channels
Help applicants on course and enrollment pages, in your learning portal and through connected messaging channels.
Procedures
Define document checks, course registration, course changes and admissions, finance or academic handoffs under institution policies.
Forms & Cards
Show application forms and course details in chat. Individual registration, tuition and progress records come from an authorized student-system connection.
Team Handoff
Pass the request and history to an advisor, education administrator or technical support team so they can continue from that point.
Multilingual Replies
Guide Persian-speaking and international applicants in their language while keeping official course names and terminology consistent.
Connect the channels and education tools you use
Use Muchat connections for WordPress, Telegram, WhatsApp, Instagram and more. Connect your learning or enrollment service through APIs and actions with suitable authentication and permissions.
The most trusted AI agent for customer experience
Modern teams run on Muchat. See for yourself.
Up to 70%
Support automated
We chose Muchat because its dashboard is so easy to use. Even colleagues without a technical background can build an assistant and get started quickly.
Millions
Users supported at scale
With Muchat's help, we were able to provide stable, high-quality services to millions of users at scale and with great speed.
Faster
Replies to customer questions
Implementing Muchat in our support department resulted in faster response times and increased satisfaction among Filimo subscribers.
+10,000 businesses trust Muchat
Trusted by 10,000+ brands
How Torob automated customer support and made life easier for its team
- Up to 70%
- Support automated
- Instant replies
- Instead of a 2–3 hour wait
Bringing AI support to Digikala’s seller panel
- Automated
- Replies to seller support tickets
- Integrated
- Through Muchat’s widget and API
Enterprise-grade security & privacy
Protect your organization and customer data with encryption, access controls, and infrastructure tailored to your needs.
Data privacy
Your business knowledge and customer data stay yours.
Access control
Define access for your team and assistant around your organization’s needs.
Enterprise infrastructure
Hosting, integrations, and deployment planned around your requirements.
Your data stays yours
Your data is only accessible to your AI agent and is never used to train models.
Data encryption
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
Secure integrations
Verified variables ensure users can access only their own data in your systems.
Frequently asked questions
How does the assistant access student information?
Keep public course knowledge separate from personal records. To display enrollment status, grades or fees, define a connection with appropriate authentication and access permissions. Your service controls authorization for each record.
How do we keep dates and course information current?
Add official course pages, academic calendars and policies to the knowledge base, and update the sources when they change. Current capacity or enrollment status requires a connection to your own service.
Can the assistant approve admission or assessment results?
Muchat can explain published requirements, ask about required documents and read recorded status from your system. Authorized institution staff decide admissions, assessment results and exceptions. Define a handoff route for those decisions.
Where should we put the assistant?
Embed it on course, tuition, admissions and enrollment pages, and connect the available messaging channels. Use the API for a custom student portal or application.
Can it support international learners?
Yes. Muchat supports Persian and over 80 languages. Define course titles, document names and rules so guidance stays consistent with your official information in the learner’s language.
How can course registration connect to our student system?
A suitable student-system API can support timetable, capacity and permitted registration operations. That system must check prerequisites, timetable conflicts and registration permissions and return the result. An out-of-the-box integration is not assumed for every system.
Built for your industry
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
- Retail & E-commerce
Shoppers expect instant answers about products, delivery, and returns. Muchat learns from your store data and keeps them moving toward checkout.
- Technology & Software
Users want help inside the product, not in a ticket queue. Connect Muchat to your product, documentation, and team tools.
- Travel & Hospitality
Guests ask about availability, rates, and stay policies at every hour. Muchat responds across channels using your booking information.
- Banking, Insurance & Fintech
Transaction questions, insurance claims, and account services should not wait in a call queue. Muchat handles answers and secure escalation within your rules.
