01
TRAIN
Add your brand knowledge
Add product details, pricing, shipping policies, FAQs, and training content so your Instagram agent can answer in your brand voice.
DM supportInstagram + Muchat
AI-powered support inside Instagram DMs
Connect Muchat to Instagram DMs so customer messages, sales questions, and support requests are answered with dedicated AI, centralized management, and human handoff.
In three simple steps
Fast setup
Your Instagram DMs, ready for AI support
Setup is simple: add your business knowledge, connect Instagram DMs to Muchat, and keep AI-powered replies active for repetitive messages, sales questions, and support requests.
02
LINK
Connect Instagram DMs to Muchat
Complete the Instagram DM connection in Muchat so messages are managed in one centralized workspace and AI support works alongside your team.
03
USE
Make DM support intelligent
Muchat answers repetitive messages, sales questions, and support requests quickly while routing sensitive conversations to your team.
Capabilities
Everything you need for intelligent Instagram support
For many businesses, Instagram is where conversations and sales begin. Muchat will help turn that channel into a manageable, fast support path powered by your own brand knowledge.
Custom brand knowledge
Your agent will answer from your real information, from products and pricing to shipping, returns, services, and FAQs.
Always-ready replies
Instagram users can get an initial answer outside working hours while your team spends less time on repetitive messages.
Multiple conversations
Muchat can help manage many DM conversations at once so sales and support messages do not sit in a queue.
Complete chat history
Conversations are saved in one place so you can review answer quality, user needs, and knowledge gaps.
Multilingual support
For brands with diverse audiences, Muchat can help carry conversations across different languages.
Human handoff
When a message needs human judgment or follow-up, the conversation can move from AI to your team.
Turn Instagram into an intelligent support channel
Connect your Instagram DMs to Muchat and answer user messages quickly, accurately, and around the clock with dedicated AI and complete conversation management.
