01
TRAIN
Add organizational knowledge
Import internal docs, product guides, policies, files, and FAQs so your agent can answer from your team’s real information.
AI team assistantMattermost + Muchat
AI-powered answers for Mattermost teams
Connect Muchat to Mattermost so support, sales, and operations teams can get accurate, trackable answers inside their internal team chat.
In three simple steps
Fast setup
Your Mattermost workspace, ready for an answer assistant
Mattermost is built for teams that want focused, controlled work conversations. Muchat brings your custom knowledge into that flow so answers become faster and more reliable.
02
LINK
Connect Mattermost to Muchat
Complete the connection in Muchat and choose the channels where your AI assistant should be available.
03
USE
Speed up team answers
Team members can ask questions inside Mattermost channels, get accurate answers, and route sensitive topics to the right owner.
Capabilities
Everything you need for a Mattermost AI assistant
Muchat turns Mattermost into a reliable answer path with custom knowledge, conversation history, multilingual support, and human routing.
Custom organization knowledge
Your agent answers from your documentation, policies, guides, and real organization content.
Available across shifts
Support, operations, or sales teams can get a reliable initial answer at any time.
Multiple channels
Muchat can answer across multiple Mattermost channels while preserving each conversation’s context.
Reviewable history
Answers and conversations remain trackable so you can evaluate knowledge quality and repeated team needs.
Multilingual support
For distributed or international teams, Muchat can make answers accessible across different languages.
Human owner routing
When a topic needs human judgment, the conversation moves to the right person or team so work does not stall.
Turn Mattermost into your team’s intelligent answer assistant
Connect Muchat to Mattermost and make organizational knowledge available inside your team channels, quickly, accurately, and in context.
