01
TRAIN
Add internal and product knowledge
Import product docs, support playbooks, sales processes, files, and team FAQs so your agent can answer from your real knowledge.
Team answers in contextSlack + Muchat
AI-powered knowledge and support inside your Slack workspace
Connect Muchat to Slack so your team can ask internal, support, and sales questions right inside channels and threads, with accurate AI answers from your own knowledge base.
In three simple steps
Fast setup
Your Slack workspace, ready for an AI assistant
With Slack connected to Muchat, trusted business knowledge becomes available where your team already talks, decides, and works every day.
02
LINK
Connect your Slack workspace to Muchat
Connect Slack to Muchat and choose where AI answers should be available across channels or team conversations.
03
USE
Get answers inside channels
Team members can ask questions, get accurate answers, and route conversations to the right teammate when human judgment is needed.
Capabilities
Everything you need for a Slack AI assistant
Muchat helps your team find scattered knowledge faster, keep answers consistent, and move work forward without leaving Slack.
Custom team knowledge
Your agent answers from your documentation, internal policies, product guides, and real team content.
Always available to the team
Team members can get an initial answer whenever they need it, even when a specialist is offline.
Channels and threads
Muchat can be available across channels or team conversations while keeping answers in the context of the discussion.
Trackable history
Questions and answers remain reviewable so you can find knowledge gaps and repeated team needs.
Multilingual support
For multilingual teams, Muchat can make answers easier to access across different languages.
Route to the right teammate
When a topic needs human judgment, the conversation can move from AI to the person or team best suited to handle it.
Turn Slack into your team’s intelligent answer hub
Connect Muchat to Slack and make product, support, and sales knowledge available in the channels where your team already works.
