Account
Account settings
Manage your account name and picture, and change your email address and phone number by verifying your current and new contact details.
In the Muchat dashboard, open Settings → Account → General. You can also open account settings directly. This page shows the name, phone number, email address, and picture of the account you are signed in to.
Manage organization details and team members in Workspace settings.
See Notifications to choose how you receive messages. Account security explains how to set or change your password.
Account name
In the Account Name card, enter your name and select that card's Save changes button. The name must contain 3–32 characters; the counter beside the field shows its length. Saving becomes available after you change the name and meet the length requirement.
Account picture
In the Account Picture card, you can upload, replace, or remove your personal picture:
- Upload image: Choose an image and wait for uploading to finish and the success message to appear.
- Change image: Select Change image and choose a new file to replace the current picture.
- Remove: Remove the custom picture. If your account has a sign-in provider picture, it may appear again after removal.
Accepted formats are PNG, JPEG, GIF, AVIF, APNG, and WebP, up to 5 MB. Select one image at a time. Uploads, replacements, and removals are saved to your account automatically when successful.
Before changing contact details
Changing your email or phone number requires you to verify an existing contact method and then your new contact details:
| Change | What you need |
|---|---|
| Change email | Access to your current verified phone number and new email address |
| Change phone number | Access to your current verified email address and new phone number |
If your current email is unverified, select Verify email in the Account Email card and enter the code sent to it. Once it shows as verified, you can start changing your phone number.
Change email
Start the email change
In the Account Email card, select Change email. Read the Before changing your email dialog and select Send SMS verification code. A code is sent to your current verified phone number.
Verify your current phone number
Check the destination shown on the verification page, enter the SMS code, and select Continue.
Enter your new email address
Enter an email address you can access and select Send verification code. This code is sent to your new email address.
Verify your new email address
Enter the code sent to your new email and select Continue. After successful verification, you return to account settings. Check the email address displayed there.
Change phone number
Check that your current email is verified before starting. The current new-number form is configured for Iranian phone numbers.
Start the phone number change
In the Account Phone Number card, select Change phone number. In Before changing your phone number, select Send email verification code. A code is sent to your current verified email address.
Verify your current email address
Check the destination shown, enter the email code, and select Continue.
Enter your new phone number
Enter a phone number you can access and select Send verification code. This code is sent by SMS to your new phone number.
Verify your new phone number
Enter the SMS code sent to your new number and select Continue. After successful verification, you return to account settings. Check the phone number displayed there.
Resending codes and expired requests
Follow the verification page for the code length and when you can try again. Wait for any countdown to finish and enter the code for the destination and step currently shown.
- Verifying your existing contact method: Once the wait ends, select Resend to send a new code to your current phone number or email address.
- A later step expires or requires a restart: For an email change, select Start again with SMS. For a phone change, select Start again with email. Verify your current contact method again, enter your new details, and request the code for the new destination.
If the request information is unavailable, start again from account settings. Continue in the same browser where you started the request.
Troubleshooting
| Situation | What to do |
|---|---|
| A verified phone number or email is required | Check the prerequisites in the table above. Verify your current email before changing your phone number. |
| The code is incorrect or no verification attempts remain | Check the code for the current step and follow the message on screen. Use the restart option if required. |
| The new email or number is already in use or matches your current value | Enter different contact details and restart the flow if the page asks you to. |
| The request is no longer available after final confirmation | Use Refresh account information and check your current email or phone number in account settings to determine the result. |
| Your browser cannot save the request | Check the site's storage permissions, then start again from account settings. |